Welcome to Stray Bear Sweaters! We're excited to provide you with our merino products created using 3D-knit sewing technology. Please review our shipping and return policy for a comprehensive understanding of your shopping experience:
- Our products are made on-demand with 3D-knit sewing technology. This means that the product is created 3-6 business days after the order is placed, and then it is shipped out.
- Please allow for this production time in addition to standard shipping times.
- We provide tracking information once your order is ready to be shipped.
- We charge a $10 flat rate for all orders under $200, except gift cards which are delivered electronically. Orders over $200 ship free.
Return and Refund Policy
- Items must be returned within 15 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Final sale, clearance, and customized items are not eligible for returns.
2. Return Process
To initiate a return, please follow these steps:
- Send an email to email@example.com with your order number and a brief explanation of the reason for return.
- Our support team will assist you with the return process from there.
3. Return Shipping
- The customer is responsible for the cost of return shipping.
- Returns should ship to: 17875 N Kirkhill Way, Boise, ID, 83714
- We recommend using a trackable shipping method to ensure the safe return of your items.
- Once we receive your returned item and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method within 7 business days after the return is processed.
- We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original item and place a new order.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us at firstname.lastname@example.org within 7 days of delivery. We will assist you with the return and replacement process. Please attach photos of the damages or defects.
7. International Returns
- International customers are also responsible for return shipping costs and any customs fees associated with the return.
8. Contact Us
If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team at email@example.com.
Please note that our shipping and return policies are subject to change, and any updates will be reflected on our website.
Thank you for your understanding and support.
Stray Bear Sweaters